How can we help you?

We are always excited to welcome new volunteers to the Suashi Foundation family! Here is how to get started:

1. Fill in the volunteer application form: Visit our Volunteer page and complete the online application. The form takes about 5 minutes and asks about your skills, availability, and the areas you are most passionate about.
2. Wait for our response: Our volunteer coordinator reviews all applications and will contact you within 5 working days. We may invite you for a brief informal conversation (phone or in person) to find the best fit for you.
3. Orientation: All new volunteers attend a short orientation session (in person or online) where you will learn about our mission, code of conduct, safeguarding policy, and the work you will be doing.
4. Start making a difference: Once orientation is complete, you will be matched with tasks, shifts, or campaigns that suit your schedule and skills.

We welcome volunteers of all backgrounds and abilities. Whether you can give two hours a week or two days a month, your time is invaluable to us.

You do not need any special qualifications to volunteer with Suashi Foundation — a willingness to help and a kind heart are the most important things you can bring!

That said, we do have opportunities that make great use of specific skills:

• Teaching & tutoring: Volunteers who can support literacy, numeracy, or vocational skills training for beneficiaries
• Healthcare & social work: Nurses, doctors, social workers, and counsellors who can join our outreach programmes
• Administration & logistics: Organisational skills are always needed at events and in our office
• Photography & creative arts: Help us document our work and create content that inspires others to give and serve
• Technology: Web developers, data analysts, and IT professionals who can help improve our digital tools
• General community service: Hands-on helpers at food drives, clean-up exercises, and distribution campaigns

When you apply, simply describe your background and interests and we will find the right role for you. No experience is ever wasted here.

Registering for a Suashi Foundation event is quick and easy:

1. Go to the Events page on our website and browse upcoming events.
2. Click on the event you would like to attend to open its detail page.
3. Click the "Register Now" button and complete the short registration form with your name, email address, and phone number.
4. You will receive a confirmation email with your event ticket or reference number. Please bring this (printed or on your phone) to the event.

Free events: Most of our community events are free to attend. Simply register and show up!

Paid events (fundraising dinners, galas): You will be directed to our secure payment page to complete your ticket purchase. Your ticket will be emailed to you once payment is confirmed.

If you are registering a group, please complete one registration per attendee, or contact us for group booking assistance.

Yes! Many of our events are available online or in a hybrid format so that supporters from across Nigeria and around the world can participate.

Here is how online attendance works:

• Check the event listing: Events that offer online attendance will be clearly marked with an "Online" or "Hybrid" badge on the Events page.
• Register as usual: Use the same registration process. On the form, select "Online" as your attendance mode if prompted.
• Receive your link: A few days before the event, you will receive an email with a Zoom, Google Meet, or YouTube Live link — depending on the platform we are using for that event.
• Join on the day: Click the link in your email at the scheduled start time. Some events may require the link to be entered into the meeting app manually.

We recommend joining 5–10 minutes early to test your audio and video. If you experience any technical issues on the day, please email us at events@suashifoundation.org and our team will assist you as quickly as possible.

Do not worry — your donation reference number is always retrievable. Here are a few places to look:

• Your email inbox: Search for an email from noreply@suashifoundation.org or Suashi Foundation. The subject line will include words like "Donation Confirmation" or "Thank You for Your Gift". The reference number is displayed prominently in that email.
• Your spam or junk folder: Confirmation emails occasionally land in spam. Check there if you cannot find it in your inbox.
• Your bank statement: If you paid by bank transfer or card, the transaction will appear on your statement. The amount and date can help us locate your donation even without a reference.

If you have checked all of the above and still cannot find your reference, contact our support team with:

• Your full name
• The email address used at the time of donation
• The approximate date and amount of your donation

We will look it up in our records and send your confirmation details within 1–2 business days.

We understand that circumstances change, and we make it easy to manage or cancel a recurring donation at any time — no questions asked.

To cancel:

1. Email us at support@suashifoundation.org with the subject line "Cancel Recurring Donation".
2. Include your full name, the email address linked to your recurring plan, and your donation reference number (if available).
3. We will process the cancellation and send you a confirmation email, usually within 1 business day.

Please note:

• Cancellation requests received at least 3 business days before your next scheduled charge will prevent that charge from going through. Requests received less than 3 days before may result in one final payment being processed.
• We do not offer refunds for charges that have already been processed, but we will always honour a cancellation request from that point forward.

If you would like to pause your recurring donation rather than cancel it entirely, or change the amount, please mention this in your email and we will accommodate your request.

Thank you for every contribution you have made — it truly matters.

We are here to help! There are several ways to reach the Suashi Foundation support team:

• Contact form: Visit our Contact page and fill in the form. We aim to respond to all enquiries within 1–2 business days (Monday–Friday).
• Email: Send a message directly to support@suashifoundation.org. Please include as much detail as possible — your name, the issue you are experiencing, and any relevant reference numbers — so we can help you faster.
• Phone: You can reach our office on +234 (0) 800 SUASHI (call charges may apply). Office hours are Monday to Friday, 9 am to 5 pm West Africa Time (WAT).
• Virtual assistant: Click the chat icon in the bottom corner of any page on our website to speak with our AI-powered assistant, which can answer common questions instantly at any time of day.
• Social media: Send us a direct message on Facebook, Instagram, or Twitter/X (@SuashiFoundation) and a member of our team will get back to you.

We strive to respond to every message as quickly as possible. Your experience matters to us, and we are grateful for your patience and continued support of our mission.