Empowering Lives. Restoring Dignity.
Empowering Lives. Restoring Dignity.
Have a question about your data?
Contact UsSuashi Humanitarian Foundation ("we", "us", "our") is a CAC registered non-governmental organisation dedicated to improving social services, healthcare, and community development for families and communities across Nigeria. We take the protection of your personal data seriously and are committed to handling it responsibly, transparently, and with genuine respect for your privacy.
This Privacy Policy explains what personal information we collect through our website, how we use it, who we share it with, and the rights you hold over your data. It applies to all visitors to our website, donors, newsletter subscribers, volunteers, and anyone who contacts us.
By using this website, submitting a form, or making a donation, you acknowledge that you have read and understood this policy. If you do not agree with any part of it, please do not submit your personal information.
We collect only the minimum personal information required to operate our charitable activities. Depending on how you interact with us, we may collect the following categories of data:
When you submit a contact or volunteer application form, we collect your full name, email address, phone number, and any message or additional information you choose to provide. Volunteers additionally provide details about their skills, availability, and areas of interest so that we can match them effectively to our programmes.
When you make a donation, we collect the donation amount, transaction reference number, payment method type (card, bank transfer, or OPay), and the date and time of the transaction. All card payments are processed directly and securely by Paystack. We never see, receive, or store your card number, CVV, expiry date, or PIN at any point in the payment process.
We automatically collect certain technical data when you visit our website, including your IP address, browser type and version, operating system, referring URL, pages visited, and approximate geographic location derived from your IP address. This information is used solely for website security, fraud prevention, and understanding how our audience interacts with our content.
We use essential session cookies necessary for certain site features (such as the donation flow) to function correctly. We do not use third-party advertising or tracking cookies. See Section 06 for full details on our cookie use.
If you choose to subscribe to our newsletter, we collect your email address and the date you subscribed. Subscription is entirely voluntary, and you may unsubscribe at any time.
We use the personal data we collect only for legitimate, specified purposes directly related to our charitable mission. Specifically, we use your data to:
We do not use your data for automated profiling, targeted advertising, or any commercial purpose. We are a non-profit organisation, and your data exists only to further our charitable work.
We take the security of your financial transactions with the utmost seriousness. Our website supports two payment methods, each with its own security architecture:
All debit/credit card payments and Paystack-powered bank transfers are processed exclusively through Paystack's secure payment infrastructure. Paystack is certified to PCI-DSS Level 1, the highest standard for payment card data security. When you click "Pay" on our donation page, your card details are entered directly into Paystack's encrypted checkout — they never touch our servers.
For donations made via OPay bank transfer, the transaction is processed entirely within your bank's own secure environment and OPay's platform. We receive only a transfer confirmation and reference number from OPay. Your bank account details, OPay credentials, and PIN are never shared with us or stored on our systems.
Our website is served over HTTPS (TLS encryption) at all times. Our servers apply strict access controls, and all database entries are protected with industry-standard security practices. Any team member with access to donation records is bound by a confidentiality obligation.
Our website includes an AI-powered chatbot to help visitors find information about our programmes, campaigns, and how to donate or volunteer. This chatbot is powered by the Google Gemini API.
Your personal data is never sold, rented, or traded. We do not share your information with third parties for any commercial, advertising, or marketing purpose.
We share data only with the following service providers, and only to the extent necessary to deliver our services:
All third-party processors are contractually bound to handle your data only as we instruct, to maintain appropriate security measures, and not to use it for any other purpose. We select processors that demonstrate adequate data protection standards.
In rare circumstances, we may be required to disclose personal data if compelled by a valid court order, law enforcement request, or other legal process under Nigerian law. In such cases, we will disclose only the minimum information legally required and, where permitted, will notify you of such a request.
The Nigeria Data Protection Act 2023 grants you a number of important rights over your personal data. We are committed to honouring these rights promptly and without requiring you to jump through unnecessary hoops.
To exercise any of these rights, please contact us at info@suashihumanitarianfoundation.org with the subject line "Data Rights Request" and a description of your request. We may need to verify your identity before processing the request.
We retain your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The table below outlines our standard retention periods:
When data reaches the end of its retention period, it is securely and permanently deleted from our systems.
Our website and online services are not directed at or intended for use by individuals under the age of 18. We do not knowingly collect personal data from children.
While our charitable work directly benefits children in need, all online interactions — donations, volunteering, newsletter subscriptions, and contact form submissions — are intended to be completed by adults.
Parents and guardians who wish to make a donation or volunteer enquiry on behalf of a family are encouraged to do so themselves using their own personal information.
For the purposes of the Nigeria Data Protection Act 2023, the Data Controller is:
If you are not satisfied with our response to your data rights request or believe your data has been processed unlawfully, you have the right to lodge a complaint with Nigeria's independent data protection authority:
We ask that you contact us first so that we have the opportunity to address your concern directly and promptly before escalation to the NDPB.
We may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. The most current version will always be available on this page.
When we make material changes — changes that significantly affect how we use your data or your rights — we will take reasonable steps to notify you. Depending on the nature of the change and the contact information we hold, notification may be by:
Your continued use of our website following a policy update constitutes your acceptance of the revised terms. If you do not agree with any changes, you may contact us or choose to discontinue use of the site.
We are committed to being transparent and responsive. If you have any questions about how we handle your personal information, or if you would like to exercise any of your data rights, our team is happy to help.